United says Flight 3411 wasn't overbooked. It just had no open seats left


Here's why airlines overbook

Was United Airlines Flight 3411 overbooked or oversold? The airline now says it was neither.

Dr. David Dao was forcibly removed on Sunday from a plane that was full of paying passengers, setting off a firestorm United is still reeling from.

‘;
for (i = 0; i 4) {
afterParagraphFour = true;
}
currentParagraph = storytext.childNodes[i];
heights += currentParagraph.clientHeight;
if (heights >= limit && insertAfterThisParagraphIndex === -1) {
insertAfterThisParagraphIndex = SMARTASSET.setDivIndex(i);
console.log(“insert after paragraph number ” + i);
console.log(“HEIGHTS = ” + heights);
console.log(“LIMIT = ” + limit);
}
}
/* div with id=”ie_column” */
else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ &&
storytext.childNodes[i].id !== “undefined” &&
storytext.childNodes[i].id ===”ie_column”) {
heights = 0;
limit = 80;
insertAfterThisParagraphIndex = -1
}
/* embeds from twitter, facebook, youtube */
else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ &&
storytext.childNodes[i].classList.contains(’embed’)) {
heights = 0;
limit = 80;
insertAfterThisParagraphIndex = -1
}
/* cnn video player */
else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ &&
storytext.childNodes[i].classList.contains(‘cnnplayer’)) {
heights = 0;
limit = 80;
insertAfterThisParagraphIndex = -1
}
/* images */
else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘img’) {
heights = 0;
limit = 80;
}
/* images stored in figure tags */
else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘figure’) {
heights = 0;
limit = 80;
}
}
if (heights >= 875 && afterParagraphFour) {
storytext.childNodes[insertAfterThisParagraphIndex].insertAdjacentHTML(‘afterend’, smartAssetDiv);
smartasset = document.getElementById(‘smartasset-article’);
smartasset.style.float = ‘left’; // allows module to have text float to right
smartasset.style.marginRight =’20px’;
smartasset.style.marginBottom =’25px’;
}
}

SMARTASSET.setSmartAssetScript = function() {
console.log(‘starting setSmartAssetScript’);
SA = document.SA || [];
SA.push({
embedUrl: “https://smartasset.com”,
container: “#smartasset-article”,
version: 1.1,
data:
{ key: “bdknf2rinbhwvdksm6zbmhf3twrv4oih” }
/*{ key: “CNNe038d38a57032085441e7fe7010b0” }*/
});
console.log(‘finished in setSmartAssetScript push() call’);

var smscript = document.createElement(“script”);
smscript.type = “text/javascript”;
smscript.async = true;
smscript.src = (“https:” == document.location.protocol ? “https://” : “http://”) + “smartasset.com/embed.js”;

var s = document.getElementsByTagName(“script”)[0];
s.parentNode.insertBefore(smscript, s);
console.log(“finished entire function of setSmartAssetFunction()”);
};
SMARTASSET.setSmartAssetDiv();
SMARTASSET.setSmartAssetScript();

On Monday, United said Flight 3411 from Chicago to Louisville was “overbooked.” That changed to “oversold” in a statement on Tuesday.

By Thursday, United said it was neither of those things.

But the difference is a bit of a technicality.

An overbooked or oversold flight occurs when an airline sells more tickets than there are available seats.

Related: Why Americans are fed up with flying

United now says that didn’t happen to Flight 3411. But the plane had no empty seats, and four crew members headed to Louisville needed to get on the plane, said Megan McCarthy, a United spokeswoman.

Those crew weren’t holding paid tickets. That means United neither overbooked nor oversold the now infamous flight.

“There’s really no word for it,” said McCarthy, who attributed the confusion to the airline’s own understanding of what unfolded on the flight as it gathered additional facts.

Despite this confusion, United Chief Executive Oscar Munoz said in an apology it would scrutinize “how we handle oversold situations.” Munoz said that results of that review would be shared on April 30.

Overselling is a common practice in the airline industry and is based on an airline’s expectation of how many paying passengers likely won’t show up for the flight. It’s designed to maximize an airline’s bottom line, but is high atop a list of reasons fliers don’t enjoy air travel.

CNNMoney (New York) First published April 13, 2017: 6:28 PM ET


Terms & Conditions apply

NMLS #1136




Source link

Leave a Reply